FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
THE ROLE
We are looking for a brilliant Junior Learning Admin to support the Learning vertical of our Service Enablement team. This role is essential to the success of Partner Service learning programs, responsible for the meticulous maintenance of our Learning Management Systems (FF Connect and Workday). In this role responsibilities include learning system administration tasks, content implementation, executing training assignments, organising onboarding paths for new hires, and training record management for compliance. The employee will be an in-house expert on our company’s learning platforms, contributing to building and maintaining a quality and content management system for Partner Service as well as our knowledge base and learning resources.
A major focus of the role will be on learning platform management and adoption, raising the organisation’s understanding and proficiency of training materials. Beyond the routine duties of administering the learning environment, the employee will be uniquely positioned to hear the learner’s voice, provide insights about how to make resources more discoverable and effective to users, and improve the navigation of courses or programs.
WHAT YOU'LL DO
- Configure the Learning Management Systems (Docebo and Workday) to meet the organisation’s needs; perform routine maintenance, course uploads, updates, and content management
- Assist in the day-to-day management of FF Connect, provide technical and administrative support including database management and auditing, internal and external reports, manage the accuracy of access data, troubleshoot to help solve technical issues and act as a liaison with Farfetch IT and software providers
- Provide administrative support for Partner Service onboarding programs and trainings; develop and maintain training plans, schedule and track classroom and onboarding training sessions; upload and support new content revisions to our Learning Library
- Keep abreast of the latest releases from our platform providers making sure the wider team is kept informed
WHO YOU ARE
- You have a passion for learning and sharing knowledge, and for enabling others to expand their competence and skills;
- You are scrupulous but can also look at the big picture;
- You are tech savvy and comfortable working with various software applications;
- You focus on developing your emotional intelligence and self-awareness to be able to communicate effectively and proactively with different stakeholders;
- You have strong organisational skills and a great service mindset;
- You are comfortable navigating change and managing multiple work requirements and projects in a fast-paced environment with competing priorities and deadlines.
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
- FARFETCH Equity plan
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities
